What to Expect
Privacy
All interactions are private and confidential.
When you live chat, call or text 988, you’ll be connected with a trained specialist. They’ll ask a few questions to learn more about your concerns. Then they’ll listen to you and provide support. If needed, they’ll share relevant information and resources.
Call 988
When you call 988, you have four options:
- Press 1 to connect with the Veteran Crisis Hotline
- Press 2 to receive help in Spanish
- Press 3 if you are 25 and under and identify as a member of the LGBTQIA2S+ community.
The fourth option, which everyone else can use, is to remain on the line to connect with a local crisis center. You’ll also have the option to talk to a trained specialist with similar experiences.
Text
When you text 988, first, you’ll see a wait-time message while we connect you to a trained specialist. Texting is available in both English and Spanish. When texting 988 in Spanish, you will be asked to type “Ayuda” to connect with a spanish-speaking specialist.
Live Chat
Connect with a trained specialist over the internet. This service is available on the national site in both English and Spanish. The live chat process starts with a pre-chat survey. This survey helps your trained specialist know a bit more about you, what you’re going through, and how they might be able to assist you. Wait times will vary, but a trained specialist will connect with you as soon as possible. They’ll listen, support, and work with you to determine the best course of action. If needed, they’ll share some helpful tips or resources! Every conversation over live chat is confidential.
What are walk-in centers?
The 988 Colorado Mental Health Line has multiple walk-in locations across the state for immediate in-person support. Find your nearest location here.
Around the clock support
Support for Colordans who need immediate attention is available 24 hours a day, 7 days a week.
Professional care
Our trained specialists are ready to provide professional, caring support.
Walk-ins welcome
Our locations accept walk-ins and are open 24/7 unless otherwise noted.
Whatever it is, it matters.
The 988 Colorado Mental Health Line is here to provide compassionate support for you, no matter what you’re going through. This includes, but isn’t limited to, emotional challenges, struggles with substance use, and life-threatening crises. Life can overwhelm us in many ways, and we understand that everyone’s circumstances are unique. Whether you’re facing a tough day or a critical situation, 988 is a lifeline of understanding, always ready to listen and help. Reaching out for support isn’t a sign of weakness—it’s a step toward healing. Remember, it’s okay to not be okay. 988 is here to make sure you’re not alone in the journey.